What is Concierge

Entrepreneur Magazine’s “How To Start a Personal Concierge Service” gives the following definition. It’s really the best one I’ve ever read, and I’ve read a lot of them!

Although more and more people are becoming familiar with the term “concierge,” very few know where this customer-service based profession originated. The word “concierge” evolves from the French comte Des cierges, the “keeper of the candler,” a term that referred to the servant who attended to the whims of visiting noblemen at medieval castles. Eventually, the name “concierge” came to stand for keeper of the keys at public buildings, especially hotels.

Regardless of the origin, hotels from around the world were the first ones to adopt the concierge idea and offer the service to their guests. Today, independent concierge companies have brought this ancient service to the modern world so that now everyone has access to them.

So what exactly is a concierge?? I think the short version here is that it is simply another word for personal assistant.

The concierge industry itself is only about 25 years old and started with a few brave pioneers who took the hotel concierge idea and decided to offer it to the corporate world. I have been in the field since 1998 and when I started there were, perhaps, two dozen or so concierge around the U.S. Today, I suspect there are thousands. I have nothing to base these numbers on except my personal experience in the field. You can actually see the phenomenal growth by looking at my company’s numbers. Triangle International began in 1998 with a dozen clients. Today we have thousands of clients from 40 countries and every Kenyan county.

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